Privacy Policy

Welcome to Silk House Design, the provider of, (“Silk House Design”, “we”, “our”, or “us”). We prioritise your digital privacy and are committed to processing and using your data securely and in accordance with global data protection regulations, including the General Data Protection Regulation (GDPR).

As a data controller registered in the United Kingdom with the registration identifier ICO00015563498, this Privacy Policy outlines the information we collect, why we collect it, and how we process it. By using our website, you agree to be bound by this Privacy Policy.

Changes to Privacy Policy

We reserve the right to change or update this Privacy Policy without prior notice. The latest version will always be available on our website. Your continued use of our website after any changes constitutes acceptance of those changes.

Contact Information

If you have any questions about this Privacy Policy, please contact us at

Our Role in Your Privacy

This Privacy Policy applies to all users, whether customers, subscribers, or visitors to our website. As a data controller, we are responsible for determining how and why we collect and process your data, ensuring compliance with this Privacy Policy and relevant laws.

Your Responsibilities

It is your responsibility to read and periodically review this Privacy Policy, as we may make updates. Customers and subscribers should also refer to our contracts, including Terms & Conditions, for additional details on data collection and processing.

When and How We Collect Data

We collect data when you interact with Silk House Design, whether by browsing our website, downloading free resources, contacting us, opting into marketing messages, receiving emails, making purchases, attending sessions, or providing feedback/testimonials.

Types of Data We Collect

  • Contact Details:
    • Your name, address, phone number, email address, social media handles, and any alternative contact details.
  • Financial Information:
    • Your bank details, credit/debit card details, PayPal account details, or any other payment methods.
  • Data That Identifies You:
    • Your IP address, login information, browser type and version, device type, time zone settings, geolocation information, and other data collected automatically.
  • Data on How You Use Our Website:
    • URL clickstreams, products/services viewed or placed into the cart, page response times, error messages, and other actions on our website.

Sensitive Data and Children’s Data

We do not collect sensitive data without explicit consent. Our content, products, and services are not intended for children under the legal age of adulthood, and we do not knowingly collect personal data from them.

How and Why We Use Your Data

We process your data for the following purposes:

  • Running our Business:
    • Managing accounts, processing payments, providing customer support, and maintaining the functionality of our website.
  • Legal basis: Contract, legitimate interest.
  • Improving our Content, Products, and Services:
    • Testing features, analyzing data, and using machine learning techniques to enhance user experience.
  • Legal basis: Contract, legitimate interest.
  • Customer Support:
    • Providing information, updates, and resolving issues related to products/services.
  • Legal basis: Contract, consent.
  • Advertising and Marketing:
    • Sending emails/messages about new features, offers, and products/services, and running targeted advertising campaigns.
  • Legal basis: Consent.

Privacy Choices and Rights

You have the right to: 

Choose not to provide personal data.

Turn off cookies through browser settings.

Opt-out of marketing communications.

Access information we hold about you.

Correct any inaccurate personal data.

Object to profiling or automated decisions.

Be ‘forgotten’ by us.

File a complaint about our data use.

Security of Your Data

We implement physical, electronic, and managerial processes to secure your data. While no data transfer is 100% secure, we take precautions to protect your information. You are responsible for keeping login details safe.

Data Transfer and Processing Locations

We rely on third-party services essential for our business operation. Data may be transferred and processed globally, including locations outside the European Economic Area (EEA). By sharing data, you explicitly agree to this transfer, storage, and processing.

Data Storage Duration

We store data as long as necessary for the intended purpose, complying with legal and tax requirements. If no longer needed, we delete the data.

Cookies and How We Use Them

We use cookies on our website for essential and convenient purposes. You can control cookie preferences through the banner, but essential cookies are required for website functionality. Blocking cookies may affect website performance.

Third-Party Cookies

Third-party services we use have their privacy and cookie policies. We have no control over how third parties use cookies.

If you have any questions or concerns, please contact us at